On the 1st - 3rd sept, i had training on the company tat im workin for
which is The Body Shop
frm it's history to how it set up to a international company etc.
well the training for 3 days are frm 9am - 6pm
no diff frm office hr
hoping the training will b fun and less boring
in the end it trun out to b okay
make alot of new friends and knowledge upgraded as well
Day 1:
1) woke up damn early to meet chitra bcos our senior told
us there will b early bird gift everyday for tis training.
2) in the end no gift for the 1st day as it will not b fair for those
who were late bcos it's their 1st time going to the trainin place.
3) Got to know new friends (all workin in diff BS outlets)
4) Spent to whole day in the training room
5) Got to know the history of TBS
6) The products of TBS
7) home sweet home!
Day 2:
1) b4 lunch; complete on the product knowldge and overall learnt in day 1 recap
2) after lunch; warehouse visit
3) big comfi bus came to bring us to the warehouse
4) operating system in the warehouse
5) home sweet home!
TBS recycle things!
we collects all empty bottles to b sent for recycling.
Day 3:
1) the whole day will b on services training
2) i was told to show how to smile to customer =D*
3) learning how to handle problems and the type of customers ect.
4) survey other shops on their service standards and role play
5) share tots and feedback
6) service standard of TBS
6) family photo and home sweet home!
